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After you have placed your order, you will receive email updates about your order status. In order to make sure you continue to receive our emails please add our email address to your spam exceptions list or your email address book (refer to your email program to manage your incoming emails). Keep these emails accessible for your records. Below are examples of the e-mails you might receive:
The status of your order is easy to find.
Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:
If your order is cancelled, you will receive an e-mail notification, explaining the reason for the cancellation. You will not be billed for any cancelled items. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, please contact us by clicking here.
We cannot change your order* (product, size, colour or addresses) once it has been placed. Since our system is designed to process and ship orders immediately, once you receive your order, simply return any unwanted items by following our return instructions .
In order to make sure you continue to receive our emails please add our email address to your spam exceptions list or your email address book (refer to your email program to manage your incoming emails).
Shopping on calvinklein.com is simple and fast.
When you shop on calvinklein.com and add an item to your bag, it is saved for you to purchase. Items in your Shopping Bag will remain until they are purchased, removed, or sold out.
Your options in the Shopping Bag:
In general, all the products featured on our website are available for sale and ready to be shipped. In the unusual situation in which the last available product is for sale and two customers place it in their shopping bag at the same time, one customer may receive an out of stock message at checkout or later on in their shipping confirmation e-mail.
Most orders are processed as soon as your online purchase is completed. Products are shipped once they are located in stock, your payment is approved, and the provided billing and shipping addresses are verified.
Your Calvin Klein® watch is warranted by CK Watch & Jewelry Co. Ltd. (CK Watch) for a period of twenty-four (24) months from the date of purchase under the terms and conditions of this warranty. The international Calvin Klein® warranty covers material and manufacturing defects existing at the time of delivery of the purchased Calvin Klein® watch (“defects”). The warranty only comes into force if the warranty certificate is dated, fully and correctly completed and stamped by an official CALVIN KLEIN® dealer (“valid warranty certificate”).
During the warranty period and by presenting the valid warranty certificate, you will have the right to have any defect repaired free of charge. If the event that a repair cannot restore the normal conditions of use of your Calvin Klein® watch, CK Watch guarantees its full refund or replacement by a Calvin Klein® watch of identical or similar characteristics. The warranty for the replacement watch ends twenty-four (24) months after the date of purchase of the replaced watch.
This manufacturer’s warranty does not cover:
– the battery life;
– normal wear and tear and aging (e.g. scratched crystal; alteration of the color and / or material of non-metallic straps and chains, such as leather, textile, rubber; peeling of the plating; every day wear and tear and aging of color coatings);
– any damage on any part of the watch resulting from abnormal / abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc..) incorrect or improper use of the watch as indicated within the directions provided by CK Watch;
– indirect or consequential damages of any kind resulting from e.g. the use, the nonfunctioning, the defects or the inaccuracy of the Calvin Klein® watch;
– The Calvin Klein® watch handled by a non-authorized persons (e.g. for services or repairs) or any altered CK Watch.
Any further claims against CK Watch, e.g. for damages additional to the above described warranty is expressly excluded, except mandatory statutory rights the purchaser may have against the manufacturer.